What information does Tommy's Guitar Shop collect from you?
In order to better provide you with numerous products and services, Tommy's Guitar Shop collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. Any information you provide to us at this site when you establish or update an account, shop online or request information (i.e. name, address, email address and telephone number) is maintained in the strictest confidence. Tommy's Guitar Shop does not share this information with any third parties. Personally Identifiable Information Personal information is requested when you order a product or service, enter contests or sweepstakes, fill out surveys, and send us feedback. Personally identifiable information may include your name, billing address, shipping address, telephone number, email address, and credit card or other payment information. This information allows Tommy's Guitar Shop to provide you with better and more personalized services on our site. Non-Personally Identifiable Information Non-personally identifiable information does not in itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide our site visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site, and to more efficiently administer our systems.
We gather information in the following ways:
We collect IP addresses for the purposes of system administration, to gather broad demographic information and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, email address, billing address, shipping address, telephone number, product selections, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials if you have requested to receive the Tommy's Guitar Shop electronic newsletter. Before placing your order, you will have the opportunity to review and verify your order information and make changes and additions to the information it contained and these changes will be automatically kept for future use.
Newsletters & Promotional Emails
If you sign up to receive the Tommy's Guitar Shop newsletter, we will collect your name, email address, age, and gender. The Tommy's Guitar Shop newsletter is our way of letting you know about special promotions and discounts that are available on Tommy's Guitar Shop. You will always have the option to unsubscribe from our electronic mailing list at any time by clicking the unsubscribe button at the bottom of any newsletter, or by emailing us at firstname.lastname@example.org and asking to be removed from the list.
If you contact Tommy's Guitar Shop or our customer service representatives by email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area we may ask for your name, email address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you. We also track customers' traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their shopping cart or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
With whom do we share your information?
Any information you provide to us at this site when you establish or update an account, shop online or request information (i.e. name, address, email address and telephone number) is maintained in the strictest confidence. Tommy's Guitar Shop does not share this information with any third parties. This information is used only to enable Tommy's Guitar Shop to deliver better services to you.
How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. For more information about our site security policy, click here. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
Tommy's Guitar Shop use of "cookies."
Cookies are bits of information that your browser maintains to help a server (such as our website) communicate with you. You must have cookies enabled in your browser in order to use the shopping cart on Tommy's Guitar Shop.
The cookies placed on your machine are used solely to protect the integrity of your shopping cart, and they are removed as soon as you close your browser window.
Tommy's Guitar Shop collects and analyzes data about how visitors use this website, but we do not use this information to identify or contact individual users, nor do we supply any data that could identify individual users to a third party. We use this data only to improve our site and our services.
You should carefully review privacy policies of any third party sites accessible from Tommy's Guitar Shop
From time to time, Tommy's Guitar Shop may provide links to other websites that have their own information collection practices. These other websites are governed by their own privacy policies or information collection practices, which may be different from Tommy's Guitar Shop. We encourage visitors to other websites to review the privacy policies and information collection practices of those websites.
Contacting Tommy's Guitar Shop about privacy questions or concerns
Tommy's Guitar Shop
Attn: Privacy Manager
1911 Hewitt Avenue
Everett, WA 98201
This policy, like the Tommy's Guitar Shop website itself, is subject to change. We will notify you of changes by posting them on our site. We encourage you to check back and review this policy, from time to time, so that you always will know what information we collect, how we use it, and to whom we disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted on Tommy's Guitar Shop.